Frequently asked questions

Do you have questions?
We have some FAQs to help.

Once you arrive at the Intercontinental Fiji Golf Resort and Spa you're in our hands so we're looking after your meals, accommodation, inspiration and entertainment. 

We'll take care of dinner on 20 May, breakfast, lunch and dinner daily from 21 – 23 May, and breakfast on 24 May. The only thing you’ll have to pay for is your drinks tab and any other incidentals you charge to your room. You'll also have to cover your own meals on any extra days if you decide to add a few days before/after the retreat.

If you have any dietary requirements, please advise us prior to departure so we can ensure these are catered for at the hotel. 

Flights, transfers and alcohol are not included in your business retreat package.

Yes! One of the best things about Nurture Change is that the speakers aren’t just on stage delivering a keynote. They're real people who love a good chat and brainstorming as much as the next person! You'll get plenty of opportunities to spend time with the speakers throughout the course of the event.

We review all attendees to ensure that we are the right fit for each other. Please click on an 'Apply to Attend' button that can be found throughout the website and complete the application form to tell us a little bit about yourself. If your application is successful we’ll send you a registration form to complete, followed by an invoice for your deposit. Your spot is not confirmed until we have received your deposit payment in full. 

You may receive a full refund if you request to cancel your business retreat package within 28 days of booking your business retreat package. 

The business retreat officially opens on 20 May, 2026 at 6:00 pm. We recommend you make your own way to the hotel for check-in at 3 pm. Check-out time is 11 am on the day of departure.

Single Retreat Package
Enjoy the comfort and privacy of your own room, complete with a King bed.

Twin Share with a Friend
Share a room and split the cost. This option includes two Twin beds, ideal for friends attending together.

Twin Share with a Partner
Perfect for couples attending the retreat. This option includes one King bed to share.

Bringing a non-attending partner?
Select the Single Retreat Package and add a non-conference partner package. Your partner will share your King bed and enjoy breakfast and lunch on 21, 22, and 23 May, plus breakfast only on 24 May. Dinner is not included, and they won’t have access to any conference activities unless they purchase a full retreat package.

We don’t facilitate pairing solo attendees. If you’d like to twin share, we recommend inviting a friend to join you.

All room options and bed configurations are subject to availability at the resort. 

We can't book flights for you.

With the aim to give you more control over your travels, our Nurture Business Retreat 2026 packages don't include return flights to Fiji. This means you can book your own flights with the airline you like, use any leftover flight credits or points before they run out, and you'll have the chance to plan extra vacation time in Fiji before or after the retreat.

Retreat packages do not include transfers to and from the InterContinental Fiji Golf Resort and Spa. The hotel is fifty-five minutes away from Nadi International Airport and we recommend pre-booking your transfers before you arrive in Fiji. 

At an additional cost, we can arrange your direct airport transfer to and from the InterContinental Fiji Golf Resort and Spa through Tourist Transport Fiji (TTF). 
TTF is conveniently located at Nadi International Airport.
 
The cost for a direct transfer to/from the hotel in a shared shuttle service is $120 per person for a return transfer. 

The cost for a direct transfer to/from the hotel in a private vehicle that seats up to 4 people is $410 per vehicle for a return transfer. 

Lots of our guests love to get the most out of their retreat time and decide to stick around an extra day or two before or after the event. To make this simple, you'll be able to add more days to your booking after you've put down your deposit for a business retreat package.

Your business retreat package includes a Garden View room. If you'd like to upgrade your hotel room please let us know on the registration form at the time of booking. We will provide you with a quote and arrange this on your behalf after you have paid your deposit for a business retreat package.

We ask our attendees to complete an application because we're curating a community of like-minded people who share our nurturing values. 

It's also a great opportunity for you to share a little more about yourself and check if the Nurture Business Retreat Community is right for you. 

The online application form only takes 4 minutes to complete and you'll be notified within 48 hours if your application is successful. 

Cancellation & Refund Policy

Nurture Group makes significant financial commitments to venues, accommodation providers, and event partners well in advance of each retreat. Because the retreat has a limited number of places and accommodation is reserved specifically for each attendee, every confirmed reservation prevents another member of our community from attending.

The cancellation terms reflect the financial commitments Nurture Group must make to secure accommodation, venue facilities, and event infrastructure well in advance of the retreat.

Reservation commitment
A reservation constitutes a commitment to attend and to pay for the retreat package. A reservation is deemed confirmed when an attendee or organisation confirms via email or phone their intention to attend, requests that places be held on their behalf, or otherwise indicates that they plan to participate in the retreat.

Once a reservation has been confirmed, these cancellation terms apply regardless of whether an invoice has been issued, a deposit has been paid, or attendee details have been provided.

Nurture Group may release reserved places if payment arrangements are not finalised within a reasonable timeframe.

Cooling-off period
Attendees may cancel their booking within 28 days of confirmation and receive a full refund of any payments made.

After the 28-day period
After the initial 28-day period, bookings become non-refundable.

If an attendee cancels after this time, a cancellation fee equal to 50% of the total retreat package price will apply. This reflects the non-recoverable costs Nurture Group incurs with venues and accommodation providers once reservations have been secured.

Transfers
If an attendee is unable to attend, we strongly encourage transferring your place to a friend or colleague so that the reserved accommodation and retreat place can still be utilised.

Retreat packages may be transferred to another attendee at no cost until 20 April 2026.

Transfers after 20 April 2026 will incur an administration fee of $200.

Group bookings
Where multiple retreat packages are reserved by one organisation or individual, each reserved place is treated as a separate booking and is subject to the same cancellation and transfer terms outlined in this policy.

Event cancellation or postponement
In rare circumstances, Nurture Group may need to cancel or postpone an event due to factors beyond its control. These may include, but are not limited to, pandemics, natural disasters, travel restrictions, venue availability issues, governmental regulations, or other circumstances that limit the ability to safely or practically hold the event.

If an event is cancelled or postponed, retreat packages are not refundable. Instead, the full value of the booking will be automatically credited toward the next Nurture Group retreat scheduled as a replacement or substitution for the event.

If an attendee chooses not to attend the replacement event, they may request in writing a credit for the full amount of their booking. This credit may be used for any future Nurture Group event, subject to availability and Nurture Group’s general policies regarding credit usage.

Credits issued due to event postponements must be used by 31 December 2028.

Insurance
For additional protection, we strongly encourage attendees to purchase travel, medical, and/or trip cancellation insurance. Your credit card provider may also offer certain coverage. Depending on your reason for cancelling, and provided it falls within the terms of your insurance policy, you may be able to recover these costs through your insurer. Please consult your insurance provider for further details.

Feel free to bring along your partner or kids.

There's a ton of stuff for your partner or kids to do while you're at the retreat. And even though we have optional workshops, the afternoons are all yours, so you can spend some quality time together.

The best plan is to buy a business retreat package for yourself first and then let us know if you need help with any extra rooms you might need. We do charge extra for some of the food included in your room when you bring more people - for details, chat with Malyna from our team at [email protected]

InterContinental Planet Trekkers Kids Club is great for little explorers aged 4-12 years old. It's got a fun indoor playroom and lots of cool learning experiences around the resort. There's also babysitting for an extra cost. Talk with the hotel Concierge team to learn about the hours and availability.

This is a business conference so yes, this should be a tax deduction for you but please note that we are not able to give you tax advice so you should check with your accountant.

We are more than happy to provide a tax invoice.

We impose a surcharge on credit cards that is not greater than our cost of acceptance. The cost of a surcharge will vary between 3-5%, depending on the type of card that you're using.

After we’ve received your registration, we'll send you an invoice for a $750 deposit per person to save your place. You can pay by bank deposit or with a credit or debit card. If you book before our early bird deal runs out and can't pay the full deposit before the early bird discount ends, we'll cancel the first bill and send you a new one at the regular price, which is more than the early bird price.

All deposit invoices are for a Garden View room. After you've paid the deposit, we can help you upgrade to a different room if you want, and we'll send you another invoice for the extra cost of the upgraded room.

You've only locked in your spot for the Nurture Business Retreat when you've completely paid your deposit.

Check you meet entry, health, and immigration requirements on the Fijian Government website.

https://www.mcttt.gov.fj/fiji-entry-conditions/

Extra beds can be added for a fee in a 'Suite' room only. Please tell us if you want a quote to upgrade to a Suite to accommodate an extra bed when you fill out your registration form.

Don't miss out!