Frequently asked questions

Do you have questions?
We have some FAQs to help.

Once you arrive at the InterContinental Sanctuary Cove Resort you're in our hands so we're looking after your meals, accommodation, inspiration and entertainment. 

We'll take care of dinner on the 10th, breakfast, lunch and dinner daily from the 11th – 13th, and breakfast on the 14th. The only thing you’ll have to pay for is your drinks tab and any other incidentals you charge to your room. You'll also have to cover your own meals on any extra days if you decide to add a few days before/after the retreat.

If you have any dietary requirements, please advise us prior to departure so we can ensure these are catered for at the hotel. 

Flights, transfers and alcohol are not included in your business retreat package.

Yes! One of the best things about Nurture Change is that the speakers aren’t just on stage delivering a keynote. They're real people who love a good chat and brainstorming as much as the next person! You'll get plenty of opportunities to spend time with the speakers throughout the course of the event.

You can book your spot by clicking this link or any of the BOOK NOW buttons throughout the website. 

You may receive a full refund if you request to cancel your business retreat package within 14 days of booking your business retreat package. 

The business retreat officially opens on Wednesday May 10 at 6:00 pm. We recommend you make your own way to the hotel for check-in at 3 pm. Check-out time is 11 am on the day of departure.

We have three accommodation options:

Single (1 x King bed)
Twin-share with a friend (2 x Twin beds)
Twin-share with a partner (1 x King bed)

A Single retreat package will give you a room to yourself, but if you're keen to share a room and save some money you can choose to share with a friend by choosing the Twin-share option. Or, if you're a couple attending the event together, you can share a bed with the Twin-share option.

You can also choose to bring your partner even if they're not attending the event. In this case, you should choose a Single retreat package and they can share your bed (at an additional cost). Partner packages include breakfast only. Partners can not attend any of the events unless they purchase a full business retreat package.

Please note that we don't offer the option of pairing up single attendees who are looking to share a room. If you'd like to save some money by sharing a room we'd recommend asking a friend to join you.

A short 40 minutes north of Surfers Paradise, you will discover the palm-lined oasis of Sanctuary Cove. 

If you are flying into Queensland, we recommend landing at either Gold Coast Airport or Brisbane Airport. The hotel is located at Manor Circle, Sanctuary Cove 4212 Australia

Your business retreat package does not include flights or hotel transfers.

We do not offer flight-inclusive packages to Nurture Change 2023. We are here to assist you with your business retreat package, however, we do not have the facility to book your transportation to/from the hotel. Please make your own way to/from the InterContinental Sanctuary Cove Resort.
 

Many of our attendees like to make the most of their retreat time and choose to stay an extra day or two before/after the event. To make this easy for you, you'll have the option to add extra days to your booking after you've purchased your business retreat package. Our travel team are happy to help you with your pre/post-stay.

Your business retreat package includes a Garden View room. If you'd like to upgrade your hotel room please let us know on the registration form at the time of booking. We will provide you with a quote and arrange this on your behalf after you have purchased your business retreat package.

Nurture Group is doing all that we can to safely bring our community back together. Due to economics and cancellation insurance limitations, we will not be able to issue cash refunds if you cancel your registration after 14 days of booking your business retreat package. 

You may receive a full refund if you request to cancel your business retreat package within 14 days of booking your business retreat package. We have a strict no-refund policy after this date.

After this 14-day period, our refund policy becomes a transfer-only policy and we encourage you to donate to a friend!

Retreat packages can be transferred without additional charge before 15 February 2023. Any package transfer after 15 February 2023 will incur a service charge of $200.

It is possible Nurture Group may need to cancel or postpone an Event for reasons beyond its control. These reasons could include but are not limited to pandemics, natural disasters or other events limiting travel to or from the site of the Event, circumstances limiting the availability or suitability of the venue, governmental regulation or orders limiting or restricting the Event or changes in economic considerations. Tickets are not refundable regardless of the reason for cancellation or postponement, however, the full price of all retreat packages shall be automatically credited to the Nurture Group event scheduled as a replacement or substitution for such Event. In the event an attendee does not want to attend the scheduled replacement event such attendee may request by written notice to receive a credit for the full amount of the original ticket for use at any other Nurture Group event, subject to availability and Nurture Group’s general policies regarding any caps or restrictions on the overall use of credits at an event. All credits issued as a result of COVID-19-related 2023 event postponements will expire by 31/12/2025. If an attendee applies a 2023 event credit toward a 2024 or 2025 event and has to eventually cancel, their reissued credit will still expire by 31/12/2025.

For additional protection, we encourage attendees to purchase travel, medical, and/or trip cancellation insurance. The attendee’s credit card may also provide certain coverage. Depending on your reason for cancelling and provided your reasons fall within the terms of your travel insurance policy, subject to these terms and conditions you may be able to have these charges refunded. Please consult your insurer for further details.
 

You are more than welcome to bring your partner or kids.

There are plenty of things for your partner or kids to do while you're at the retreat. And while we have optional workshops, afternoons are yours to do as you please so you can get some good quality time together. 

The best thing to do is simply purchase a business retreat package for yourself first and then let our travel team know if you’d like assistance with any additional accommodation you might need. 

InterContinental Planet Trekkers Kids Club caters to little travellers aged 4-12 years old, presenting a fun-filled indoor playroom and a collection of education, destination-inspired experiences around the resort. Babysitting options are also available at an additional cost. Please speak with the hotel Concierge team to discuss opening times & availability. 

This is a business conference so yes, this should be a tax deduction for you but please note that we are not able to give you tax advice so you should check with your accountant.

We are more than happy to provide a tax invoice, simply email us at [email protected] to request yours after you book.

We impose a surcharge on credit cards that is not greater than our cost of acceptance. The cost of a surcharge will vary between 3-5%, depending on the type of card that you're using.

Don't miss out!