Frequently asked questions

Do you have questions?
We have some FAQs to help.

You can choose to include or exclude flights from your package but once you arrive at the InterContinental Fiji Golf Resort & Spa you're in our hands so we're looking after your meals, accommodation, inspiration and entertainment. If you've booked a flight-inclusive package, we'll sort your transfers to and from the airport too!

We'll take care of dinner on the 28th, breakfast, lunch and dinner daily from 29th – 31st, breakfast on the 1st. The only thing you’ll have to pay for is your drinks tab and any other incidentals you charge to your room. You'll also have to cover your own meals on any extra days if you decide to add a few days before/after the retreat.

If you have any dietary requirements, please advise us prior to departure so we can ensure these are catered for at the hotel. 

Alcohol is not included in your package.

Yes! One of the best things about Nurture Change is that the speakers aren’t just on stage delivering a keynote. They're real people who love a good chat and a brainstorm as much as the next person! You'll get plenty of opportunities to hang out with the speakers throughout the course of the event.

We have three accommodation options:

Single (1 x King bed)
Twin-share with a friend (2 x Twin beds)
Twin-share with a partner (1 x King bed)

A Single package will give you a room to yourself, but if you're keen to share a room and save some money you can choose to share with a friend by choosing the Twin-share option. Or, if you're a couple attending the event together, you can share a bed with the Twin-share option.

You can also choose to bring your partner even if they're not attending the event. In this case, you should choose a Single package and they can share your bed (at an additional cost). Partner packages include breakfast and lunch only. 

Please note that we don't offer the option of pairing up single attendees who are looking to share a room. If you'd like to save some money by sharing a room we'd recommend asking a friend to join you.

If you're in Auckland, we recommend you choose the flight-inclusive package (it'll be cheaper for you). If you're in another city it may be better to choose the flight-exclusive package and paying separately for your own flights if there is a direct flight from your city to Nadi Airport, Fiji. If there isn't a direct flight, it may be better to choose the including flights package and get yourself to Auckland so we can take care of you from there.

Please note: hotel transfers are not included in flight-exclusive packages. We can arrange hotel transfers at your request - surcharge applies.

STEP 1: You can apply by clicking this link or any of the APPLY NOW buttons throughout the website. Answer a few simple questions, we will review your application and someone from the Nurture team will be in touch. 

STEP 2: If you’re a great fit for the retreat and Nurture Change community, you’ll be emailed a link to register. At this stage, all we need is your name, phone number, email, postal address, and company name. You’ll also be asked to pay a $750 deposit to hold your place. This deposit is to be paid by credit or debit card (no credit card fees) and is fully refundable up to 30 May. 
 
STEP 3: Once your deposit is received, our relationship manager Malyna will contact you to get your booking underway and she will request your travel information: passport details, room configuration, airpoints numbers etc. Following this, you will be sent a final quote for your trip. The full balance needs to be paid by 30 May to confirm your booking. 

If your application is successful we'll send you a link to secure your spot with a $750 deposit (your deposit is fully refundable up to 30 May). Deposit payments must be made with a credit or debit card.

Following your deposit, we'll be in touch to arrange your travel and we'll email you an invoice with the final balance. You'll have the option to pay in full by credit/debit card or bank deposit (credit card transaction fees apply). We can also arrange a payment plan for you.

Payment plans are spread over three payments due on the 20th of each month and incur an additional 5% convenience fee (credit card transaction fees apply). Final instalments on payment plans are due June 30, 2020.

After you've paid your deposit we'll be in touch to organise your travel. Please note that we have flights set aside just for us so we finalise all your travel arrangements closer to the event, which is more efficient.

Many of our attendees like to make the most of their time in Fiji and choose to stay an extra day or two in Fiji before and/or after the event. To make this easy for you, you'll have the option to add extra days to your booking after you've paid your deposit. Our travel concierges are happy to help you with your pre/post-stay.

If you'd like to upgrade your flights or your hotel room please let us know on the registration form at time of booking. We will provide you with a quote and arrange this on your behalf after you have paid your deposit to confirm your place. 

If you would like to use your frequent flyer points to upgrade your flights, we can assist you with this too.

You are more than welcome to bring your partner or kids, we wouldn't dream of setting rules here so whatever works best for you. 

There are plenty of things for your partner or kids to do while you're at the conference. And while we have optional workshops, afternoons are yours to do as you please so you can get some good quality time together. 

The best thing to do is simply register yourself first and then our travel team will be in touch to help you with any additional flights and accomodation you might need. 

We can also help you organise nannies (Fijian nannies are the best!) for around $16 - 25 FJD per hour for a minimum of 3 hours. Nannies don't usually work past 11 pm however if there is a requirement prior arrangements can be made. 

There are also great facilities for the kids so they won't be bored! 

This is a business conference so yes, this should be a tax deduction for you but please note that we are not able to give you tax advice so you should check with your accountant.

We are more than happy to provide a tax invoice, simply email us at [email protected] to request yours after you book.

The retreat officially opens October 28 at 7 pm. If you're booking your own flights we recommend you make your own way to the hotel for check-in at 3 pm. Check-out time is 10 am on the day of departure.

We impose a surcharge on credit cards that is not greater than our cost of acceptance. The cost of a surcharge will vary between 3-5%, depending on the type of card that you're using.

For your peace of mind regarding coronavirus, we have temporarily changed the terms of our cancellation policy to give you more time to make a decision about your trip to Fiji without worrying about penalties. 

>> You have up to May 30 to cancel your booking for a full refund with no questions asked. 

Beyond May 31, if the retreat is cancelled due to government-imposed travel bans, we will turn your initial $750 deposit into a travel credit that you can use for a future retreat eg 2021 and refund you the rest of your balance if you've paid in full. We are currently looking at February or March 2021 as alternative dates in the event that the retreat is cancelled this year.

Depending on your reason for cancelling and provided your reasons fall within the terms of your travel insurance policy, subject to these terms and conditions you may be able to have these charges refunded. Please consult your insurer for further details.

Don't miss out!